IT Site Manager (Consultant)
Job Type: Full-Time
We are looking for candidates equipped with a broad understanding of IT to join our IT Advisory & Assurance team. We are looking for experienced individuals who are both capable and excited to manage our client’s site IT operations and participate in a wide array of IT project engagements.
We expect our team to deliver solutions through a combination of diverse, real world experience and a sense of urgency, commitment, collaboration and bias for results. We look for those which have a track record of success in challenging work environments while demonstrating a high level of customer service & care.
The ideal candidates are experienced IT professionals who have a mix of IT and Business operations experience combined with outstanding customer service skills. We are looking for those who are interested in learning and supporting a growing business as a key part of a small, yet effective, IT management team. If you feel comfortable wearing many hats and thinking on your feet while getting out and engaging people then this is the opportunity for you.
This position is based in downtown Vancouver, BC while working and collaborating daily with team members and clients both local and abroad.
Visit client sites and liaise with staff at all levels of the client organization
Analyze IT requirements within companies and provide independent / objective advice on the use of IT and present solutions in written or oral reports
Contribute to IT Directorship’s growth by delivering tangible and significant business value to our clients
Understanding of IT infrastructure, network design and IT support / management processes
Model process workflow and data in a variety of application and database environments
Evaluate, select, test, manage and monitor IT solutions where appropriate
Provide ad-hoc VIP white glove support
Provide project coordination for a variety of local and international IT projects
Assist in comprehensive cost/benefit analysis and preparation of business cases
Assist preparation of project proposals, perform risk analysis, and manage change control
Develop and manage relationships with third party IT vendors and service providers
Understand and coordinate changes to existing IT solutions and processes
Prepare documentation and present progress reports to management
Develop client information management standards
Support monitoring of IT compliance programs, periodic risk assessments and IT audits
Present a professional image in conduct, attitude and attire
Mandatory Experience & Skills
Minimum 2-3 year undergraduate degree in IT or recognized technical diploma in Computer Sciences, a degree combined with Business / Management is desirable
Minimum 3-5 years’ work experience in an IT leadership role demonstrating excellent analytical, organizational and problem-solving aptitude
Exemplify a high degree of personal integrity and interpersonal skills and abilities
Working as part of a team in a structured environment with defined targets and deliverables
Provide a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, implementation deadlines and the like
A good understanding of IT desktop and infrastructure and LAN / WAN technologies with an emphasis on how technologies integrate to provide solutions to medium to large organizations
Experience and understanding of cloud based solutions (SaaS)
Excellent customer service skills and business ethics
Exceptional communication skills and the ability to explain complex IT concepts to non-technical clients
Excellent time management and prioritization skills in dynamic work environment
Experience working as a project manager / coordinator with responsibility at different stages of the project life-cycle
Experience managing IT vendor relationships and service levels agreements
Experience with IT procurement and cost analysis
Experience with ERP systems, SharePoint, or other database and business intelligence solutions
Industry recognized certificates: Microsoft, Cisco, ITIL, PMP, ISACA
Familiarity with governance frameworks such as COBIT, ITIL, and ISO 27001
Exposure to business continuity and disaster recovery plans
Experience within the mining and metals industry
IT SOX and related IT compliance and audit experience
Secondary languages are an asset
In your cover letter, please describe why you would be a good fit for The Directorship as well as for this position.
Due to the volume of applicants, only shortlisted candidates will be contacted. If the posting is still up, the position is still open. Please feel free to contact us at firstname.lastname@example.org if you have any questions. Thank you.