IT Site Manager

Job Type: Full-Time

Location(s): Toronto

Position Overview

We are looking for candidates equipped with a broad understanding of IT to join our IT Advisory & Assurance team.  We are looking for experienced individuals who are both capable and excited to manage our client’s site IT operations and participate in a wide array of IT project engagements.    

We expect our team to deliver solutions through a combination of diverse, real world experience and a sense of urgency, commitment, collaboration and bias for results.  We look for those which have a track record of success in challenging work environments while demonstrating a high level of customer service & care.  

The ideal candidates are experienced IT professionals who have a mix of IT and Business operations experience combined with outstanding customer service skills.  We are looking for those who are interested in learning and supporting a growing business as a key part of a small IT management team.  If you feel comfortable wearing many hats and thinking on your feet while getting out and engaging people then this is the opportunity for you.

This position is based in downtown Toronto, ON while working remotely and collaborating daily with team members primarily located in Vancouver, BC.

Position Responsibilities

IT MANAGEMENT

  • Visit client sites and liaise with staff at all levels of the client organization

  • Oversee day to day IT operations for client locations

  • Analyze IT requirements within companies and provide independent / objective advice

  • Contribute to IT Directorship’s growth by delivering tangible and significant business value to our clients

  • Develop and manage relationships and contracts with third party IT vendors and service providers

  • Be responsible for the management of IT changes, purchases, inventories, and operational event tracking and reporting

  • Provide leadership in major incident and significant event management

  • Ensure compliance to both client and company policies and procedures

  • Be accountable for the timely delivery of various IT management work products and progress reports

  • Develop client knowledge base and operational standards

  • Support monitoring of IT general control compliance programs, periodic cyber risk assessments and IT audits

  • Provide ad-hoc white-glove IT support and executive assistance as needed

IT PROJECTS

  • Provide project coordination for a variety of local and international IT projects such as office moves, cloud service migrations and transformations, infrastructure upgrades or related

  • Assist in comprehensive cost/benefit analysis and preparation of business cases

  • Assist preparation of project proposals, perform risk analysis, and manage change control

Qualifications & Skills

  • Minimum 5 years experience in an IT leadership role demonstrating excellent leadership, organizational and problem-solving aptitude

  • Exemplify a high degree of personal integrity and interpersonal skills and abilities

  • Working with a remote team with defined targets and deliverables

  • A good understanding of IT desktop and infrastructure and LAN / WAN technologies, including cloud

  • Leadership in major incident and significant event processes and provide client specific guidance to the team

  • Exceptional communication skills and the ability to explain complex IT concepts to non-technical clients

  • Expertise in contract and service delivery management

  • Excellent time management and prioritization skills in dynamic work environment

  • Experience in project resource coordination and resourcing

  • Knowledge of ITIL Foundations; ITIL certification considered an asset

  • Bachelor’s Degree in Computer Science, Information Technology Management considered an asset

In your cover letter, please describe why you would be a good fit for The Directorship as well as for this position.

Due to the volume of applicants, only shortlisted candidates will be contacted. If the posting is still up, the position is still open.  Please feel free to contact us at careers@itdirectorship.com if you have any questions.  Thank you.